10 Job Interview Practice Questions
What attracted you to Xero and this role?
I have always been interested in the accounting industry and have heard great things about Xero's products and culture. This role specifically caught my attention because it involves working with customers to troubleshoot technical issues, which is a skill that I have developed through my previous customer service experience. I am excited about the opportunity to apply my skills in a new context and to be a part of a company that is making a positive impact in the industry.
Tell me about your experience with accounting software.
I have been using accounting software for the past 5 years in my previous role as a bookkeeper. I am proficient in several software programs, including Xero, QuickBooks, and MYOB. I have also completed a course on advanced accounting principles, which has given me a strong foundation in accounting concepts and practices. I am confident in my ability to quickly learn new software and adapt to different work environments.
What do you know about Xero and its products?
Xero is a cloud-based accounting software company that offers a range of products for small and medium-sized businesses. The company's mission is to make life easier for small business owners by providing them with the tools they need to manage their finances and grow their businesses. Some of Xero's key products include its accounting software, payroll, and invoicing tools. I am familiar with these products and have seen first hand how they can streamline business operations and improve efficiency.
How do you stay up to date with developments in the accounting industry?
I regularly read industry blogs and publications, participating in online courses and webinars, and attending conferences and events. I also make a point to continuously learn from my colleagues and mentors, as I believe that there is always more to learn in any field. By staying informed, I am able to provide the best possible service to my clients and stay ahead of emerging trends and technologies.
Can you give an example of a time when you had to troubleshoot a technical problem for a
customer or colleague?
Yes, I have had to troubleshoot technical problems for customers and colleagues in the past. One specific example that comes to mind is when a colleague was having difficulty with a report in our accounting software. I was able to identify the issue as a problem with the data input, and worked with the colleague to correct the data and re-run the report. The colleague was grateful for my help and was able to complete the task on time thanks to my assistance.
How do you handle difficult client or customer situations?
I approach difficult client situations with empathy and professionalism. I try to understand their perspective and see things from their point of view. I also make sure to listen actively and clarify any misunderstandings to ensure that the customer feels heard and understood. If a resolution cannot be immediately reached, I offer to escalate the issue to a supervisor or manager and follow up to ensure that the issue is resolved to the client's satisfaction.
How do you approach problem-solving in the workplace?
I first identify the problem and then gathering as much information as possible about it. I then consider different potential solutions and weigh their pros and cons before deciding on the best course of action. I also make sure to involve relevant stakeholders in the decision-making process and to keep an open mind to new ideas and perspectives. I believe that effective problem-solving requires collaboration and a willingness to think creatively.
What do you hope to achieve in your career over the next 5 years?
I hope to continue building my skills and expertise in the accounting industry. I am particularly interested in expanding my knowledge of new technologies and trends that are shaping the future of accounting. I also hope to take on more leadership responsibilities and help mentor and guide other team members in their careers.
What do you see as the advantages of using Xero's bank feeds?
Automation: Bank feeds automatically import transactions from your bank or credit card accounts into the accounting software, saving you time and effort.
Accuracy: Bank feeds can help reduce errors that can occur when manually entering transactions.
Real-time updates: With bank feeds, your financial records are updated in real-time, so you always have a accurate and up-to-date view of your finances.
Improved efficiency: With bank feeds, you don't have to manually reconcile your accounts, which can save you time and effort.
Easy budgeting and forecasting: With real-time updates, it's easier to track your spending and create budgets and forecasts.
Easy reconciliation: Bank feeds make it easier to reconcile your bank statements, which is important for ensuring the accuracy of your financial records.
Do you have any questions for us?
Yes, I have a few questions.
- Could you tell me more about the team I will be working with and what is their Xero skill level?
- Which components of Xero are you using? For example, Payroll, Document Management etc?
- How involved are your external accountants in overseeing your Xero setup and reporting?
- Are there any shortcomings in Xero you would like to see addressed?
- Is your Xero setup interfaced with other software products such as SalesForce, Zapier, Deputy, Calxa?
- Are you using Xero's bank and credit card feeds?
Some extra job interview tips...
Research the company
Learn as much as you can about the company, its products, and its mission. Understand the company's industry and its place within it. It will also be beneficial to find out the company's current initiatives, and understanding their recent news related to the company.
Study the job requirements
Review the job requirements and responsibilities, and understand what skills and experience are required for the position. Prepare examples of how you have demonstrated these skills and qualifications in your past experiences.
Brush up on your technical skills
Review and practise the technical skills required for the job, such as programming languages, frameworks, and tools and related Excel software, for example, Power BI. It's also a good idea to stay up to date with recent developments and new technologies generally.
Prepare answers to common interview questions
Be ready to answer common interview questions such as why you want the job, what interests you about the company, what makes you a good fit for the position, etc.
Plan to ask questions
Prepare questions to ask your interviewer about the company, the team, and the position. This will show your interest in the company and the role and will help you gather information that can help you make an informed decision about whether to accept a job offer.
Prepare a portfolio
If applicable, prepare a portfolio of your work that demonstrates your Excel and related skills and experience. This can include code samples, project reports, or any other relevant material.
Practise your communication skills
Make sure you can clearly and effectively communicate your ideas and experiences. This may involve practicing your interviewing skills with a friend or family member.
Dress for the part and show up on time
Make sure you are dressed professionally and arrive at the interview location on time. Being punctual and professional in your appearance will make a good first impression.
Practise positive self-talk and visualization before your interview, it can be a great way to boost your confidence and help you put your best foot forward.
By following these tips, you can be well-prepared for your Xero job interview and increase your chances of impressing the interviewer and landing the job.